Refund policy

Refund Policy

At Zenzestful, we want you to feel confident when shopping with us. Each item is made with care, and we are here to help if something is not right with your order.

30-Day Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, undamaged, and in its original packaging. You will also need your order number or proof of purchase.

To start a return, please contact us at:

info@zenzestful.com

Please do not send your item back without contacting us first. Items sent back without first requesting a return may not be accepted.

Return Instructions

If your return is approved, we will send you instructions on how and where to send your package.

Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong item, contact us as soon as possible at info@zenzestful.com.

Please include:
• Your name
• Order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and work to make it right.

Personalized and Made-to-Order Items

Many Zenzestful products are made to order, personalized, or created specifically for each customer. Because of this, personalized or custom items may not be eligible for return unless they arrive damaged, defective, or incorrect.

If you have a concern about a personalized or made-to-order item, please contact us at info@zenzestful.com and we will review your request.

Order Changes and Cancellations

Because many of our products are made to order, we can only cancel or modify an order within 12 hours of purchase.

After that time, your order may already be in production and may not be eligible for cancellation or changes.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Zenzestful is not responsible for orders shipped to an incorrect address entered at checkout.

If you notice an address mistake after ordering, please contact us as soon as possible at info@zenzestful.com. If the order has not entered production or shipped yet, we will do our best to help update the address.

If an order is returned to sender due to an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Non-Returnable Items

The following items may not be eligible for return:
• Personalized or custom-made items, unless damaged or incorrect
• Gift cards
• Clearance or final sale items
• Items that have been worn, used, washed, damaged, or altered by the customer

Exchanges

The fastest way to get a different item is to contact us first. If your return is approved, you may place a new order for the item you would like.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@zenzestful.com

International Orders

For international orders, customs duties, taxes, and import fees may apply depending on your country. These charges are the customer’s responsibility and are not included in our product prices or shipping charges.

Questions

If you have any questions about returns, refunds, or your order, please contact us at:

info@zenzestful.com